APPLICATIONS

Get the most out of your OfficeServ communications system with these powerful but easy-to-use communications applications

OS Communicator
Brings together voice,video,instant messaging and Presence information, with useful collaboration tools including whiteboard technology and application sharing. Integration with MS Outlook offers click to dial and screen popping of contact information.

OS Call Reporting
Gives managers complete visibility of call traffic and call costs for single or multiple sites, with the ability to charge costs to diffrent individuals, departments or clients. Primary call statistics can be displayed on a wallboard or PC monitor.

OS Connect
Integrates other phones with the OfficeServ system for improved contactability and call management. The multi call feature rings up to five fixed or mobile numbers at once so that customers have to dial just one number to reach you wherever you are. When out of the office, OS Connect turns a mobile into a full featured extension of the systems for improved call management and lower costs.

OS Voice Recording
The plug-in module for OS Call Reporting and OS Contact Centre provides a complete management and call recording solution. Use it to store, find, playback, archive and email encrypted recordings.

OS Voice Messaging
This comprehensive voice messaging solution features voicemail, message forwarding, conversation recording and a time-sensitive auto attendant. Alternativly, set up the system transfer calls to another extension or your mobile phone.

OS Softphone
Turns your PC, laptop or PDA into an extension of the OfficeServe Phone system with access to all office phone features, including DDI calls, voicemail and personal directories. All you need is a connection to the internet.

OS IP-UMS
Provides a single inbox for voice, Fax and email messages. Text-to-speach conversion lets you listen to email messages on any phone.

OS EasySet
The easy way to set up your handset. Configure programmable function keys and input speed dials via a web browser with intuitive graphics and point and click simplicity.

OS Hospitality
A complete management solution for hotels and guest houses. Incorporates a reservations system, guest billing, telephone call management, voicemail, management reports and integration to many POS systems.

OS Operator
A PC based console for incoming call management. Transfer callsto extensions or voicemail; add information to calls on hold(e.g. purpose of call); or record phone conversations. Point and click simplicity and multi-user operation allow any worker to provide cover for a receptionist from their own PC.

OS Contact Centre Pro
A modular server-based application offering everything needed for a call centre. Features include intelligent call routing; management reporting; call recording; automated messaging; a supervisor module; and wallboard.

OS Contact Centre Agent
Brings call centre and handset functions to the agent's desktop. Seperate modules show each agent's call history, call previews and performance statistics.

OS Contact Centre Reporting
Delivers detailed performance reports for the contact centre and individual teams. Real-time statistics on key performance indicators can be shown on a desktop PC or large screen display.